The Right to Disconnect: What You Need to Know

blog Jun 21, 2024

In the ultra-connected ‘always contactable’ world, the lines between work and personal time have been becoming increasingly blurred, and for some maintaining a healthy work-life balance has become increasingly challenging.


The constant accessibility and expectation to be available outside of work hours can take a toll on employees' well-being and personal lives. However, a new legislation called “The Right to Disconnect” aims to address this issue by granting employees the right to disconnect from work-related communications outside of their designated work hours.


Understanding the Right to Disconnect

The Right to Disconnect legislation is designed to protect employees from unreasonable out-of-hours contact from employers, suppliers, contractors, and customers.


It does not prohibit employers from sending emails or messages outside of work hours, but it grants employees the right not to read or respond to them.


This legislation acknowledges the importance of work-life balance and aims to ensure that employees have dedicated time for rest and personal activities outside of work hours.


The Scope of the Legislation:

The Right to Disconnect clause will be inserted into all Modern Awards by 26th August 2024. This means that all employees covered by any of the 121 Modern Awards, or an Enterprise Agreement featuring this clause, will have this right.


The terms though will not be 100% consistent across all Awards. Each specific Award will include a right to disconnect term that will explain how this right applies in accordance with that specific Award. This may mean that different employees in your business have different rights when it comes to disconnecting from work.


Regardless, it’s anticipated that the right will be fairly consistent across the board.


Notably, this change in the legislation also extends to clients, customers, and suppliers, which may pose challenges for businesses in managing external communications.


Implementation and Grace Period:

The terms will apply from 26th August 2024, however small businesses, those who employ 14 or fewer employees, will have 12 months grace to implement any changes and be compliant with the clause.


Employer Responsibilities:

Employers should be actively getting familiar with these changes in legislation, and the impact and implications it will have for their business. This will be different for every business, depending on their current operational processes and expectations to be able to contact staff outside of hours.


Proactively communicating with employees about their rights under these changes and any updates that need to be made to operational protocols will be essential.


Creating a policy or document outlining the circumstances in which contact outside of work hours is reasonable can help set clear expectations.


Implications for Employees

The Right to Disconnect brings several benefits for employees, including:

  • Enhanced work-life balance: Employees can enjoy dedicated time for rest, personal activities, and family commitments without the constant pressure to be available.
  • Reduced stress and burnout: Disconnecting from work-related communications outside of work hours can help alleviate stress and prevent burnout, ultimately improving overall well-being.
  • Increased productivity: By having designated time for rest and personal activities, employees can recharge and return to work with renewed focus and energy.


Challenges for Businesses

While the Right to Disconnect is a positive step towards protecting employees' well-being, it also presents challenges for businesses.


This includes managing client and customer expectations. Businesses need to find a balance between respecting employees' right to disconnect and meeting the needs of clients and customers who may require assistance outside of regular work hours.


This may also mean a cultural shift for some businesses. If traditionally your business has been one where staff are contacted outside of hours, and are accustomed to being able to contact their colleagues outside of hours, you may see some movement with the culture. it’s possibly that some employees will welcome this right, whilst others will be resentful of the changes in patterns of work, and it will be crucial to manage this effectively from a leadership perspective.


As alluded to, this may be a time for policy implementation. Adapting to the legislation may warrant the creation and implementation of policies that outline the expectations and circumstances for contact outside of work hours.


Businesses must ensure that they comply with the legislation and make any necessary changes to their communication practices within the given timeframe.



The Right to Disconnect legislation marks a significant milestone in protecting employees' work-life balance in the digital age. By granting employees the right to disconnect from work-related communications outside of their designated work hours, this legislation aims to improve well-being, reduce stress, and enhance productivity. However, businesses must also navigate the challenges it presents, such as managing client expectations and implementing policies that align with the legislation.


As the implementation date approaches, it is crucial for businesses to familiarise themselves with the legislation, communicate with their employees, and make any necessary changes to ensure a smooth transition.


Ultimately, the Right to Disconnect paves the way for a healthier and more balanced work environment for employees.


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