The Latest from Kristy-Lee

This is one of the topics I most often get asked about.

I see business owners, leaders and managers struggling with this one all the time: tackling difficult conversations with staff. Usually this comes after a period of avoiding that difficult conversation which is what we’re going to spend a bit of time today looking at in depth.

We Are Conflict Avoiders

If you’re anything like me, conflict is not something you run headfirst toward with arms wide open to embrace - that’s exactly why tough conversations are hard.

That dreaded feeling in the pit of your stomach, sleepless nights, anxiety, avoiding the staff member and putting off THAT conversation, if not avoiding it entirely.

You are absolutely not alone.

It’s a Skill We Can All Learn

Even with my experience, I don’t like having these conversations either. I never have, and while I’m definitely better at tackling these tough conversations, it doesn’t mean I like it any more than I did before - I just developed the skil...

Hello and welcome to Episode 292 of the People Powered Business Podcast!

In today’s episode we’re dipping our toes into a very hot topic at the moment – set off clauses in employment contracts and why they are proving to be such a problem.

We start by unpacking what are set off clauses actually are – a clause in a contract that allows the employer to pay a salary which incorporates base rates + allowances etc and other award conditions that would otherwise be an entitlement the employee should receive.

We then look at when can they be used and how, when written correctly they can protect you as the employer and cover a lot of things.

Finally we take a look at a case involving Coles and Woolworths that really has the experts talking, and highlights how these clauses can and can’t be used, and why so many businesses are currently at risk of huge back payment claims as a result.

An Invitation: If you’d like to connect with other businesses who are also juggling the challenges of team...

Hello and welcome to Episode 291 of the People Powered Business Podcast!

In today's episode we are talking about using AI in your workplace, and how it can be valuable for you and your team, but where you may need to be cautious.

The reality is your team is likely already using it, even if you haven’t officially introduced it. And while it can be an amazing productivity tool (I love it myself for getting past blank pages, speeding up thinking, and yes - it’s replaced Google for me!), it also raises real questions for business owners:

• How do we manage AI use at work?
• What are the risks and rewards?
• And what do we do when our team isn’t on board?

In this episode, I’m diving into what I’m seeing with clients around AI in the workplace, how to use it well, and what to do when team members resist or misuse it.

What I’m seeing right now is team members using AI for internal comms (and business owners being surprised—or concerned), AI-written job applications, ads, and emails: how ...

When the spotlight is shone on employee rights, which it certainly has been recently, especially around workplace flexibility and boundaries…it’s easy to forget there’s another side to the coin: the employers themselves.

With Australia's right to disconnect laws now expanded to include small businesses, it’s time to ask a critical question. Do business owners have the right to disconnect too?

The Law Says Maybe, But That’s Not the Whole Story

As of August 26, 2025, Australia's Fair Work legislation extends the right to disconnect to small businesses. In essence, employees now have the legal right to ignore after hours contact that’s deemed unreasonable. But what does this mean if you're the one who owns the business?

If you're technically an employee of your own company, drawing a wage, on the books, then yes, you may fall under the protection of this law. However, let’s be honest: most business owners won’t be suing themselves over a late night email or answering a call at 9 PM...

Hello and welcome to Episode 290 of the People Powered Business Podcast!

In today's episode we are talking about why DIY HR might be holding you, your team and your business back.

As business owners we often think we need to figure all the things out for ourselves, but just like you take your car to a mechanic, and see your accountant for tax advice, HR is one of those areas where going it alone is not always the best approach.

When you rely on DIY HR, your team feels the gaps—uncertainty, confusion, no clear path forward. People leave more often when feedback isn’t consistent, or when their role feels vague. That’s lost momentum for your business.

On the business side, the financial cost of misclassification or non‑compliance isn’t just about fines—it’s about the time, resources, and stress it takes to clean up. And in a tight SME, that clean‑up eats into profit or growth that could’ve been reinvested.

As the owner, when you’re constantly firefighting HR, you can’t lead. Your ene...

No less than once a week I’ll get a call, or question online, that goes a little like “I have a problem with a staff member, they are getting their job done but they aren’t being a great team member, I can’t quite put my finger on it but every time I raise an issue with them they have an excuse, there is always some reason things haven’t gone to plan”.

Does this sound familiar to you? Have you had someone like this on your team before?

Sure enough, after a few questions my typical conclusion is they aren’t taking accountability, because the employee in question is what we call ‘below the line’.

The Above the Line / Below the Line Framework

I first became aware of this framework close to 20 years ago, I’d heard about it conceptually but when I really noticed this as a powerful framework for teams when I worked with a business who really embraced the concept so much that their team used the language in their day to day operations, this is when I really started to pay attenti...

Hello and welcome to Episode 289 of the People Powered Business Podcast.

Most small business owners are stuck doing HR in bits and pieces: a contract here, a policy there, some software that never really gets used. But at the end of the day, they’re still chasing staff, second-guessing decisions, and carrying all the pressure.

In this episode, I’ll share:

1. Why HR still feels hard, even when you think you’ve “ticked the boxes.”
2. Why expensive HR software isn’t the fix for small business teams.
3. The real missing piece that changes everything - a simple HR framework designed for small business.

If you’ve ever felt like you’re doing “something” with HR but it’s still not working, this episode will show you what’s missing - and how to finally get it right. Feeling stuck? Email me at [email protected] and let’s chat.

An Invitation:

If you’d like to connect with other businesses who are also juggling the challenges of teams, I’d love you to join us inside our free Fa...

If you're leading a team, whether it's a group of employees, a few contractors, or even just a virtual assistant, you're a leader.

It doesn’t matter if your title doesn’t include "manager" or "CEO". Leadership is baked into the role of anyone guiding others within a business. And the truth is, your team wants to be led. They crave it.

But here’s the kicker: many business owners still hesitate to call themselves leaders. Maybe it feels too formal, too big, or just not quite right. But if you’re not steering the ship, who is?

Let’s unpack why owning your role as a leader is so critical, and the three key traits that great people-focused leaders all seem to share.

Why You Need to Embrace the Leadership Hat

Many people fall into business ownership because they’re skilled at what they do, not necessarily because they wanted to become a leader. But once you have others supporting your work, even if they’re part-time, offshore or casual, leadership becomes non-negotiable.

Hello and welcome to Episode 288 of the People Powered Business Podcast.

Running a business with a team is hard enough - and when it comes to HR, most small business owners admit they’re just “winging it.” A contract here, a policy there, figuring it out when problems pop up.

The trouble is, winging it only works for so long. Eventually, it costs you time, money, and stress, and leaves you stuck chasing your staff instead of leading them.

In this episode, I’ll share:

• Why winging it feels fine at first, but always backfires in the long run.
• The hidden costs you’re already paying (even if you don’t realise it).
• How “making it up as you go” keeps you stuck in the day-to-day.
• What to focus on instead if you want your team to step up.

If you’ve ever felt like HR in your business is messy, ad hoc, or just one more thing on your plate, this episode will show you why winging it isn’t the answer. Feeling stuck from winging it? Email me at [email protected] and let’s...

If you're running a business and managing a team, chances are you've come across the term HRIS. You might have even found yourself asking, “Do I really need one of those?” With more options entering the market and your existing systems constantly evolving, it’s a question worth exploring.

Before you start shopping around or get swayed by flashy features, let’s break down what an HRIS actually is, what it can do, and whether it’s the right fit for your business right now.

What Even Is an HRIS?

HRIS stands for Human Resources Information System. It's a fancy way of saying a piece of software that helps you manage all the admin that comes with employing people.

Think of it as a digital filing cabinet combined with automation tools that can remind you when staff anniversaries are coming up, store documents like contracts or licences, and track performance reviews or training requirements.

It’s not the same as payroll software, time sheeting tools or workflow systems, thoug...